How to handle abnormal prepaid energy meters?

When the prepaid energy meter is abnormal, the following steps can be taken to handle it:

1、 Identify abnormal phenomena

Firstly, it is necessary to clarify any abnormal phenomena that may occur with prepaid energy meters. Common anomalies include no display on the electricity meter, incorrect codes displayed on the meter, and discrepancies between the meter reading and actual electricity consumption.

2、 Analyze the cause of the anomaly

Meter malfunction: The meter itself may have quality issues or damage caused by long-term use.

Power supply issue: Unstable or power outage of the electricity meter may cause abnormal operation of the meter.

IC card issue: IC card damage, incorrect card insertion method, or incorrect card information may cause the meter to be unable to read data correctly.

Wiring issue: Loose or incorrect wiring of the electricity meter may cause abnormal readings.

3、 Handling measures

Check the meter display:

If the electricity meter does not display, first check whether the incoming and outgoing wires of the live wire of the electricity meter are connected correctly, and whether the circuit has power.

If the electricity meter displays error codes such as E-11, E-12, etc., corresponding measures should be taken according to the specific meaning of the error codes. For example, E-11 may indicate that the meter relay is stuck and needs to be replaced; E-19 may indicate overload power outage, and it is necessary to check the household load and apply for capacity increase or meter replacement.

Check IC card:

Confirm if the IC card is damaged or inserted incorrectly, wipe the IC card clean before correctly inserting it into the meter.

If the IC card is damaged or the information is incorrect, contact the power supply department for replacement or repair.

Check the wiring:

Check if the wiring of the electricity meter is loose or incorrect, ensuring that the wiring is secure and correct.

If any wiring problems are found, it is necessary to promptly contact a professional electrician for repair.

Contact the power supply department:

If the cause of the abnormality cannot be determined or cannot be handled by oneself, it is necessary to contact the power supply department in a timely manner and have professional personnel conduct testing and maintenance.

The power supply department can provide solutions such as replacing the electricity meter and repairing the circuit according to the actual situation.

4、 Preventive measures

Regular inspection of electricity meters: Regularly inspect and maintain electricity meters to promptly identify and address potential issues.

Proper use of IC cards: Insert cards and purchase electricity in the correct way to avoid IC card damage or information errors.

Pay attention to electrical safety: avoid overloading and illegal wiring to ensure electrical safety.

In summary, dealing with abnormalities in prepaid energy meters requires identifying abnormal phenomena, analyzing the causes of abnormalities, taking corresponding measures, and taking preventive measures to avoid similar problems from happening again.